This was posted on Job website and I was really excited to see this as - How important is the role of the correct JD.
Good to read..........
JOB OBJECTIVE
I ensure that I maintain sustainable customer satisfaction, development of my teams and economic performance
JOB DUTIES
I decide on my commercial policy, my layout plans and my products and services offer
I build and mobilise my team in order to carry out our commercial policy
I develop the skills and abilities of my team, I prepare business managers
I sell a range of products/ services adapted to the needs of my customers
I build and lead a layout based on Free Will Better Choice
I guarantee the quality of my stock: correct stock available for my customers
I boost sales and guarantee the profitability of my activity
I guarantee the safety of people and of goods
PERFORMANCE INDICATORS
Progression of my sales
Progression of number of customers
Number of team member promoted
% Department Safety Basics
SKILLS TO DEVELOP
Lead my commercial policy by sport
• I create my commercial policy by sport in line with the local market
• I involve and mobilise my team around my commercial policy, I lead its implementation in the field
• I am always monitoring my local market and regularly enrich my commercial policy
• I organise commercial operations in store as well as mini events to encourage customers to discover new sports or products at the heart of my commercial policy
• I develop personalised communication with my card-holder customers
• I communicate exclusive personalised offers (products/services) to my card-holders
Build and mobilise my team
• I decide on the personnel structure of my team in line with my commercial policy and seasons
• I recruit sporty, vibrant, helpful, reliable people with a long-term vision (breeding tank for potential)
• I talk to my team as a group every 4 weeks to involve everyone in decision making and bring our commercial policy to life
• I celebrate successes
Develop the autonomy of every team member, help them grow
• By paying attention to things and people on a daily basis, I transfer my passion and high standards into the field
• Each new team members has an induction, I tell him his responsibilities and train him in job basics (JIM)
• I manage a personal development plan and reinforce the know-how gained in training when working in the field
• I ensure that my team is trained in the fundamentals (Layout-Supply and priority products)
• I develop the skills of other team members in the field through individual decision interviews every 4 weeks
• I carry out annual activity interviews with all team members and we create a personal development plan.
• I support each team member's project, I prepare and release future company managers
Forecasting and developing my economic activity
• I get my manager to approve my annual objectives (commitments, wishes) then I carry them out with my team.
• I ensure I always have reliable forecasting for my economic activity
• I debrief my monthly operating account and manage relevant action plans
• I quickly put action plans into place if my objectives are not met.
• I guarantee a human structure that is matched to my commercial policy and economic targets
• I ensure that rotas are designed to fit with customer flow and my organisation
Selling through layout
• I build sellable, technical and seasonal layout plans which reflect my commercial policy
• I decide on my range choices in line with my layout and economic plans
• I build and animate my layout according to my economic performance
• I periodically train all team members in their Satisfied Customer Family
• I ensure the facing is perfect at all times and the environment is clean and tidy
• I guarantee a 100% Self-Informed Best Choice layout, respecting merchandising principles
Supplying my layout
• I manage correct stock as a priority: target visible stockouts and check risk references on a weekly basis
• I guarantee automatic supplies: stock adapted to the needs of my customers (the right stock)
• I manage my start, peak and end of season (check family cover, min display, L.cap...) and plan implantations for commercial operations
• I boost the profitability of my stock by prioritising targeting dormant stock (900 000...)
• I manage and ensure the quality of inventories for my departments and good management of flows of merchandise
Selling through customer contact
• I fully understand the technical features and uses of the products/services in my range
• I lead my team in the field to offer every customer personalised service
• I ensure and manage my team's skills for selling products and services in the field
• I organise my team to be available to customers to suit my activity
• I ensure that a suitable solution is offered to every customer in all circumstances
• I ensure that all customer comments are taken into account (listen and feed back if necessary)
Boosting sales
• I choose my prices to permanently maintain my price position: the least expensive in the area
• I continuously mobilise my team regarding availability and promotion of best sellers (5/40 - 20/80)
• I boost vectors for trade such as OPECO - Starweek - aisle heads -multi implantation
• I ensure that my hero products take centre stage (innovation, media advertising...)
• I develop e-commerce for my departments
• I measure weekly performance (PnL - run sales) and implement concrete, measurable action plans I deal with my commercial alerts
• I ensure the essentials in terms of commercial regulations
Improve the efficiency of our organisation to raise customer satisfaction
• I involve and mobilise my team to make us more efficient every day (target problems)
• I guarantee effective return to peg organisation to improve availability for customers (receipt of goods - implantation in department)
• I develop and support multi-skilled team members
• I always create a weekly and daily timetable to set a good pace and optimise our activity
• I always make customer satisfaction a priority in my store: work on the till, share welcome….
Ensuring the safety of people and of goods
• I guarantee department safety basics: DSB debrief to my operational manager and store manager
• I know and enforce the prevention and action rules concerning fire and evacuation
• I apply and make sure others apply all security procedures (for people, merchandise and cash), I play an active role in combating losses
• I guarantee that the product safety policy is in place (safety recalls, withdrawals, 100% traceability for safety risk products, regulatory standards for bikes and bindings, expiry dates...)
• I communicate daily about operating problems and I deal with them
• I always ensure efficient store operation
Guaranteeing standard personnel management
• I guarantee that the correct recruitment procedures are followed, and that all contracts and amendments are legal
• I take advantage of any employment legislation that enables Decathlon to benefit from financial assistance
• I ensure that legal requirements are adhered to in terms of hours worked (display rota, legal time limits...)
• I enter the elements needed for correct payment of my team (hours, bonuses, etc.) in good time
• I explain the pay slips and bonuses to my team members each month
COMPLEMENTARY SKILLS TO DEVELOP
Developing skills via instructorship
• I am a reference for skills and abilities (approved every 2 years at regional/country level)
• I write my mission with dated quantitative and qualitative objectives and I regularly debrief my manager
• I am independent regarding managing my training (planning, organising)
• I train in the field, I reinforce know-how and have an official debrief with my manager
• I support department managers in teaching product/job skills
• I am available for training in other stores, regions, countries
